Bookings & Confirmation

All bookings must be made in advance and are subject to availability. A booking is confirmed once written confirmation is provided and any required deposit is received.

Payments

Full payment must be made prior to the journey unless otherwise agreed. We accept approved payment methods only. Prices quoted include agreed services only; additional charges may apply for extra time, additional stops, waiting time, parking, tolls, or cleaning.

Cancellations & Refunds

Cancellations made more than 72 hours before pickup: full refund.

Cancellations within 24 hours: may be subject to a cancellation fee up to 100% of the booking value.

No-shows will be charged in full.

Waiting Time

A complimentary waiting period may be provided (e.g., 15 minutes for standard pickups, 45 minutes for airport pickups). Additional waiting time will be charged at the agreed hourly rate.

Passenger Conduct

Passengers must behave respectfully and follow all safety regulations. We reserve the right to terminate a journey without refund if passenger behaviour is unsafe, illegal, or abusive.

Clients are responsible for any damage caused to the vehicle.

Delays & Liability

While we aim to arrive on time, we are not liable for delays caused by traffic, weather, road conditions, or other circumstances beyond our control. Our liability is limited to the value of the booking.

Luggage

Passengers are responsible for ensuring their luggage is suitable for the booked vehicle. We are not liable for loss or damage to personal belongings left in the vehicle.

Force Majeure

We are not liable for failure to perform our obligations due to events beyond our reasonable control.

Amendments

We reserve the right to update these Terms & Conditions at any time. The latest version will apply to all bookings.